1. 1. Order Cancellations▪1.1 Cancellation Before Dispatch Immediate Cancellation Window: You can cancel your order **within 1 hour** of placing it at no cost. If the order status is "Processing" (not yet packed or shipped), cancellation is usually instant upon request. ⚠️ Urgent Action: For urgent cancellations outside the window, please contact us immediately via the dedicated support channels.

1.2 Cancellation After DispatchOnce the item has been handed over to the courier (Delhivery), cancellation is not possible. You may **refuse the delivery** upon arrival. A refund will be processed once the package returns to the warehouse, subject to shipping fee deduction for non-defective items.

2. Return & Refund Eligibility Criteria for Return Returns must be requested **within 7 days of delivery**. Product must be in original condition: **unused, unopened, with all original tags and packaging intact**. Proof of purchase (Order ID) is mandatory.

Non-Returnable Items (Final Sale)Opened or consumed food, supplements, or personal-care products. Items explicitly marked as **"Clearance"** or **"Final Sale"**. Products damaged by customer misuse or neglect.

3. Return Process & Timeline 1. **Initiate Return:** Email support@seoulveda.com with your Order ID and the detailed reason for the return. 2. **Approval & Pickup:** Our team verifies eligibility (24–48 hours). If approved, a pickup via Delhivery is scheduled. 3. **Warehouse QC:** The item undergoes a Quality Check at our Mumbai warehouse. Timeline for QC: 2–3 business days. 4. **Final Action:** Upon QC approval, the refund or replacement is immediately initiated.

4. Refund Processing Refund processing time starts after the Quality Check is completed and approved by the warehouse.
Method - Estimated Time (After Approval)
Credit/Debit Card - 3 - 7 Business Days
Net Banking / Bank Transfer - 3 - 5 Business Days
UPI / Wallets - 1 - 3 Business Days (Fastest)

Contact Customer Support
Please reach out during our business hours for immediate assistance.
📧 Email: support@seoulveda.com
📞 Phone / WhatsApp: [+918828338323]
🕒 Hours: Mon–Sat, 10:00 AM – 6:00 PM IST